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AT&T related help: HBO Max sign-in FAQ

Divinity's profile

New Member


1 Message

Sat, May 14, 2022 12:40 AM

HBO Max access

I have access to HBO Max as part of my AT&T internet services (signed up 3 weeks ago). However, each time I try to activate HBO Max, I continue to get an error message saying that my account cannot be verified. My issue has been referred to tech support at HBO Max and they have yet to fix it. I changed my password to make sure there was no mistake. But it is not letting me into HBO Max. HELP!!

Accepted Solution

Official Solution


Community Support


203.5K Messages

7 months ago

Let's get you signed in to HBO Max so you can start streaming content, Divinity.


We have a great article here in the Forums that offers helpful solutions for signing in to HBO Max. Give these troubleshooting options a try, and let us know if they helped you sign in:

  • Delete the cache and cookies on your browser to make sure a previous login is not saved.
  • Try to sign in with another browser or device. For best results, sign in using a web browser on your computer.
  • Make sure you're using the right ID. You'll want to make sure you're using your myAT&T user ID.

We'll be awaiting your response!


Aminah, AT&T Community Specialist

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