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spacynski's profile

New Member

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2 Messages

Tue, Aug 16, 2022 2:42 AM

HBO can't verify my subscription

I've tried to hit the add HBO Max on my AT&T page and the Add HBO Max doesn't link to anything, while the other ones do link to something else. I am supposed to have HBO through the unlimited phone plan. I have contacted customer support and they started a ticket on 8/5 and was on the phone with them for over a hour and we were unsuccessful at getting it to work. I've tried to do it on my phone and on a laptop. It kept saying can't verify my subscription. I've also tried to sign in with the phone number as the username and that did not work either.

ATTHelp

Community Support

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200.5K Messages

2分前

Hey there @spacynski, we'll be happy to help you access HBO Max.

We'll need to know what your current AT&T wireless plan is, and when you signed up for it. This'll help us know if HBO Max is included in your plan, or if you need to pay for the service. Additionally, where are you trying to sign in, and what error codes are you getting when you do so? We'll be able to troubleshoot the error from there.

Please share the above information with us, so we can continue here.

Dylan, AT&T Community Specialist

New Member

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1 Message

2分前

Hi @ATTHelp,

I got the same issue. my internet plan comes with HBO MAX. For some reason the subscription stopped working during mid day yesterday. Tried to connect will technical support multiple times. None of the steps work for my case. Will you be able to help me on this? My account should be grandfathered. I can still see HBO MAX included through my AT&T dashboard. Internet plan is also the only AT&T service that I have.

(edited)

New Member

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2 Messages

1分前

I have the unlimited elite phone plan since march 10th. I’ve tried to log in from my phone, a laptop, and the tv. When I was talking to support they even saw that HBO max was included in my membership. And I just checked on my phone plan and it also says HBO max is included. I have been getting errors saying cannot verify my subscription

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