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TrentHicks's profile

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1 Message

Wed, May 4, 2022 4:40 AM

Constantly getting kicked out of HBO Max

I have att unlimited Elite and my HBO max is with that plan. I will sign in watch for a few days then it kicks me out. When I try to sign in it keeps saying my subscription can't be verified. At times I try to sign back in through my provider and it still doesn't recognize my subscription then I'll try in another day or two and it will let me in only to happen again in a few days! 



Community Support


203.5K Messages

7 months ago

Here's how you can get back to enjoying your movies on HBO Max @TrentHicks.


Are experiencing an error that your subscription can't be verified? Let's try signing in on a computer to confirm your subscription through provider. We would also suggest clearing the cache on the browser. If you have a PC running Chrome, Firefox, Internet Explorer, or Edge:

  1. Open your browser.
  2. Press Ctrl+Shift+Delete.
  3. Select the items you want to clear.
  4. Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
  5. Close and reopen your browser.

Before signing in to HBO Max, you might need to set up your plan for HBO Max.

  1. Go to the myatt account page.
  2. Look for the Activate HBO Max tile.
  3. Choose Activate, if asked.
  4. Sign into HBO Max 

Next let's sign in to HBO Max. Here's how you sign in on your computer:

  1. Go to on your computer and choose Sign In (upper-right).
    If you're already signed in, choose your profile (upper-right) and then choose Sign Out.
  2. Choose Sign in with a Provider.
  3. Choose AT&T from the list of providers.

Select the User ID for your AT&T account that includes HBO Max, enter your password, and choose Sign In. If you don't see your account with HBO Max, choose Add user ID. Can't sign in? Choose Forgot user ID? or Forgot password? Why can't I sign in to HBO Max?

Can't Verify Your Subscription
  • Did you set up HBO Max for our plan ?
  • Make sure your AT&T account includes access to HBO Max. To do this, sign in to MyAT&T or the myAT&T app, then go to your account page, and find the HBO Max tile.

If you still can't sign in without seeing the subscription error, see for additional step by step troubleshooting for a personalized solution. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist 

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