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Murdoc67u's profile

New Member

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2 Messages

Fri, Apr 8, 2022 12:06 AM

Unable to verify account

I was browsing the settings and noticed that the email and name for the account information is entirely different. I've never even heard of this email and I can't change it without having access to the email which I obviously don't because it's not mine. I sign in through my att account. Any help much appreciated. I have a screenshot of needed

ATTHelp

Community Support

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203.6K Messages

8 months ago

We're happy to help with managing your HBO account @Murdoc67u.

 

We'd like to make sure your account email address is correct. This way you'll get important emails about your account—like the email we send if you forget your password and need to reset it.

 

Here's a few steps on how to change your account info such as email and password for your account:

  1. Do one of the following:
    • Phone or tablet: Open HBO Max, tap the Profile icon (sign in if needed), and then tap the Settings icon (upper-left).
    • Computer: Sign in at HBOMax.com and then choose your profile icon (upper-right corner). Need help signing in?
    • TV device: You can't change your account info on your TV.
  2. Choose Account (Account is only available with Adult profiles).
  3. Select the Edit icon next to the field you want to change. We'll send you an email with a verification code to your account email address (the one that appears on the Check Your Email Inbox screen). The email subject line is 'Here's Your One-Time Code.'
  4. Keep HBO Max open while you check your email.
  5. Open the 'Here's Your One-Time Code' email and find the 6-character code. Didn't get the email?
  6. Go back to HBO Max, enter the 6-character verification code, and choose Continue.

You can find step by step troubleshooting steps to access and manage your account with your HBO help center. If you no longer have access to the email associated with your account or you mistyped your email when you created your account, please HBO sign in support via phone or chat.

 

Feel free to reach back out to us if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

 

New Member

 • 

2 Messages

8 months ago

I've tried to verify it but again. The email on it is not mine. I've even tried to sign out and back in again. And I can't change the email on it because I need access to that email that's showing up.

ATTHelp

Community Support

 • 

203.6K Messages

8 months ago

Let's get you the sign in support for your HBO max email @Murdoc67u.

 

If you don't have access to the email associated with your HBO Max account, the best option is to reach out to the HBO Max support team for assistance with verifying and changing the email on your account. 

 

Keep in mind there are two ways to sign in depending on how you get HBO Max.

  1. Sign in through a TV, internet, or mobile provider
  2. Sign in with email and password-Enter your account email and password and then choose Sign In.

Let us know if this helps. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

 

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