DOOR LOCK JAMMED

Hello @MEGSMOM

We are listening and want to help you! I am sorry to hear of the issue you're having with your door lock. We appreciate you trusting us to help keep your home secure. Our Customer Support Leadership would like to expedite the resolution of this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:

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Debris causes a lot of jammed locks. Compared to an oil-based product, I think a dry lubricant does a better job of keeping dust and debris out of the entire lock mechanism. Choose lubricants made of Teflon or graphite.