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Mooispoo's profile

Tutor

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6 Messages

Sun, Sep 9, 2018 10:12 PM

Digital Life Tablet not connecting to Backend Services

I recently had my internet changed to a new provider. When I log in on my tablet I get cannot connect to backend services error. I have wiped the tablet but have no success. Anyone have any suggestions. 

Community Support

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7K Messages

4 years ago

@Mooispoo  Hello. The Digital Life in home tablet just needs to be connected to your new wifi and should start working. You shouldn't need to wipe the device and I am concerned that if you wiped it, then there are more issues with it now. Can you try connecting it to your new wifi?

Tutor

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6 Messages

4 years ago

Yes, I’m very aware it’s just a tablet. I am connected to the WiFi. Any other suggestions?

Community Support

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7K Messages

4 years ago

@Mooispoo Hello again. It actually isn't a normal tablet, its only use is for Digital Life. That's why i am concerned when you said you wiped it.  Are you able to send me a screen shot of the error message that you are receiving as well as can you send me a private message with your account number so I can have it looked into on the back end...

Tutor

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6 Messages

4 years ago

Yes, I can sent you a screenshot later today. Where am I sending for direct message. The only option I have is reply.

Community Support

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7K Messages

4 years ago

@Mooispoo You have to be logged in to send a private message. Once logged in , click on my user name and then click "Send PM"

Tutor

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6 Messages

4 years ago

Resolved 

Community Support

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7K Messages

4 years ago

@Mooispoo  Glad to hear it!

Contributor

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2 Messages

4 years ago

My tablet will not connect to backend services. How do I fix this15484724665044613257244401186737.jpg

 

Community Support

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7K Messages

4 years ago

@eman23  Hello. Can you tell me if the tablet is connected to wifi and same network as your router? If not, it needs to be on the same network.  If so, then would you please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, so that I can have this looked into and have a specialist contact you to resolve the issue. Thank you

New Member

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2 Messages

1 year ago

I have the same problem, Att has sent me 3 controllers, all with the same message. What was the solution? 

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