Camera not recording
My camera has not recorded since April 18th and I called and was on the phone with the tech for 40 minutes and she still couldn't help me. I asked her to send someone out and she told me if they did, I would be charged a fee eventhough I have the technical support fee I am paying monthly. I asked to be let out of my contract and she said she could only give me a partial credit for the days the camera is not recording and this is unacceptable and defeats the whole purpose of having cameras. So needless to say my camera still has not recorded since the 18th. I am going to the BBB and make them aware of your services and plan to go on the website and put a bad review, but thought I would try sending this message first before doing so. I don't know what else to do. I was attacked at my home in October and got your service after that and since I am unable to record now, it does me absolutely no good. Any assistance you can provide will be helpful before I proceed further. I will notify corporate next then the BBB and start writing bad reviews if I can not get this resolved.