AT&T Community Forums

Visual Voicemail Samsung galaxy s10e (AT&T branded SM-G970U)

How do I get visual voicemail on my Samsung galaxy s10e (AT7&T branded SM-G970U).

The Google Play App shows its not compatible with any of my devices

This page

https://www.att.com/support/article/wireless/KM1009152/?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20210928205608_AT%26T+Community+Forums__COMMUNITY_5590956647

reads it should already be installed and also gives a link.

Install the AT&T Visual Voicemail app if your Android device doesn't already have Visual Voicemail built in or the app pre-installed

Google Play revivals it is already installed but when I click install again all my devices display and they all read not compatible.

Please advise I spent months without in on my S9 only to have it be installable one day than a year updates would fail.

I would just like to know when visual voicemail will be available and functional for my AT*T provided and branded phone that I was forced to purchase because no on could tell me if my S9 (G960F) would just stop working and had Visual Voicemail working on it

So without the fluff when fill Visual Voicemail be made available in working form for a Samsung Galaxy S10e?

Responses

J

justifythemeans2

New Member

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7 Messages

1 year ago

Thank you

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ATTHelp

Community Support

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215.3K Messages

1 year ago

We'll be happy to help you get your visual voicemail set up @justifythemeans2.

If you don't see the app on your device and you're unable to install it, we suggest performing a factory reset. This will erase all data on your device and restore it to factory settings.

To Factory data reset your device, swipe down from the Notification bar then select the Settings icon > scroll to and select General management > select Reset > Factory data reset.

Note: A Factory data reset will revert the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. It is recommended that you save (backup) important data before proceeding.

After that, please let us know if the issue persists. If so, we can proceed from there.

Darais, AT&T Community Specialist

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J