Visual voicemail charges for new lines
I added two lines a couple of weeks ago. I have a total of 5 lines.
I have been charged $14.67 for each new line I added for visual voice mail on top of the per line fee.
There's no option to turn off the visual voicemail feature either in the ATT app or website.
Note that this VVM charge only appears in the two lines I added and not on the other lines. All phones are iPhones (6s, X, Xmax, SE 2020) except one (Samsung).
This feature was added w/o my consent. I have already raised an issue with the ATT customer support and waiting to hear from them.
I noticed that this has been discussed before in this forum. But contrary to what the others posted, this does not look like the standard per-line fee but rather an add-on which was never requested by the end user.
Will keep you posted after I discuss this with ATT tomorrow.