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Spencerwilson's profile

New Member

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1 Message

Wednesday, May 17th, 2023 12:39 AM

URGENT: Hotspot unavailable for my device

Why can I not enable my hotspot on my cell phone when other people on my plan can and do have hotspots? 

ACE - Sage

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110.8K Messages

4 months ago

Without knowing what plan you are on which may be different from the other people on your account, and what phone you have and if it's capable of using hotspot on at&t, we can't answer this.

If your phone is from a different network, the hotspot feature may be locked out and AT&T cannot access it. And some unlocked phones hotspot feature will not work on AT&T.

Community Support

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221.1K Messages

4 months ago

Hi @Spencerwilson, we understand the urgency of being able to use mobile hotspot. We'll be happy to help you with enabling this feature. 

Our ACE @formerlyknownas brings up some great points, while others on your account may be able to use a mobile hotspot, your indiviual plan may be preventing you from doing the same.

We have a guide for setting up a mobile hotspot that includes a list of all compatible plans, along with hotspot troubleshooting diagnostics feature in the Fix an issue section you can use to enable your hotspot. 

We'd also like to know what happens when you try enabling your mobile hotspot. Do you get an error message, or is the feature just grayed out on your device? You can check this by following the steps down below:

  • For Apple devices:
    1. Go to your device's Settings.
    2. Go to Cellular > Personal Hotspot.
    3. Move the slider to Allow others to join.
  • For Android devices:
    1. Go to your device's Settings
    2. Select Connections or Networks
    3. Choose Mobile Hotspot and Tethering
    4. Turn on your hotspot. 

Please let us know if this helps you turn your mobile hotspot on. If not, we'll be able to look into our troubleshooting options within a DM. 

Dylan, AT&T Community Specialist

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