
New Member
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4 Messages
The "manage my watches with NumberSync" page only displays my primary line, not my secondary.
I am trying to NumberSync my secondary line with my new Galaxy Watch 3. I have followed all the steps to NumberSync and when it opens this page only my primary line is displayed to select. I have two Galaxy Watch 3's and two phones. I was successfully able to pair and NumberSync my first watch with my Samsung Galaxy S10+. The second watch is bluetooth paired with my Razer Phone 2 and connected to my AT&T account but when I try to NumberSync it only offers the S10+. Is it not possible to NumberSync a Galaxy Watch with a non-Galaxy phone?
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.7K Messages
3 years ago
Thanks for following back up, @TurkeySandwich.
Each wireless number on your account that uses NumberSync should have its own ID. This ensures that all calls sent to and from a synced device are linked to the right number.
You can use the myAT&T app to Set up your 2nd ID for NumberSync for your Razer Phone 2.
This should do the trick. Give it a try, and let us know how it goes. We're standing by!
Keny, AT&T Community Specialist
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ATTHelp
Community Support
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215.7K Messages
3 years ago
Hi @TurkeySandwich,
Thank you for reaching out. We want to take a close look into this.
In order to better assist, we'd love to know;
Please note that Numbersync works for android and non andoid devices alike.
Let us know, so we can assist further.
Doyin, AT&T Community Specialist.
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TurkeySandwich
New Member
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4 Messages
3 years ago
The Razer Phone 2 is on the same account. The account is in good standing, the line is active. The brand new LTE Galaxy Watch 3 is bluetooth paired to the Razer Phone 2.
I have attached a screenshot of the webpage that is opened by the Watch when I attempt to NumberSync it. As you can see only the Galaxy S10+ and the Watch 3 currently paired to it are displayed. No Razer Phone 2 or the second Watch 3.
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TurkeySandwich
New Member
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4 Messages
3 years ago
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TurkeySandwich
New Member
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4 Messages
3 years ago
That was in fact the issue. Thanks for your help!
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ATTHelp
Community Support
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215.7K Messages
3 years ago
You're welcome, @TurkeySandwich!
I'm glad I could help with the solution, & hope you enjoy both Galaxy Watch 3's.
You're always welcome to create new post's, & share in AT&T Community Forums. Take care!
Keny, AT&T Community Specialist
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