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rsherga's profile

New Member

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3 Messages

Monday, November 21st, 2022 5:07 PM

Closed

Numbersync gets deactivated and can't make it work again.

Numbersync randomly deactivates. Last time it happened was a few days ago, but I was able to just set it up again. Then it happened this morning, but I can't make it activate again. The process begins, but it hangs on the phone every time (pictured frozen loader). Sometimes it will go to the next screen, but it just hangs at what I'm showing in the second picture.

I got Numbersync working months ago and yeah it would randomly stop working, but I'd be able to just set it up again.

Also, why does it get deactivated in the first place? I get a message (pictured) that tells me that I have turned off Numbersync, when I most definitely never have turned it off myself.

Anyway, I reinstalled the Galaxy wear app on my phone. Then to reconnect I had to reset my watch which was super frustrating because now I need to get everything set up how I like it again. Watch is on latest software update, as is phone.

But still not working. What is going on?

ATTHelp

Community Support

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207.5K Messages

2 months ago

Hey there, rsherga! Let’s meet in a Direct Message (DM) to discuss that trend you're encountering with NumberSync for your Galaxy Watch.

 

Please check your Direct Message Inbox for a message being sent to you. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

In case you're wondering whether you've set up NumberSync correctly or looking for additional basic troubleshooting steps make sure to view the details in the table when you visit NumberSync Not Working – Fixes from the Community.

 

Make sure to check your DM for that message. We want to look into your experience with NumberSync so that we can provide support.

 

Lar, AT&T Community Specialist

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