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Parentalcontroller's profile

1 Message

Wednesday, September 13th, 2023 12:06 PM

NEW Secure Family and Disabling VPN Via SETTINGS on IPHONE

Despite pairing the phone with Apple screentime settings and a fancy looking description in said screentime, in testing, I can simply go into settings to VPN device  management and delete the VPN. no need to delete the app, which the alliance does prevent, to its credit.

But This is with advanced parental controls enabled and working. 

I just do not seee what the use of Secure family is if there is a workaround this glaring. If I’m doing something wrong, please tell me- but if a kid is trying to get around the system, you have to make the VPN eesist being disabled. bark does this.

please respond 

Community Support


225.6K Messages

3 months ago

Hey there! We understand what you're going through, so let's get you the information you need.

VPN is necessary to track, monitor and control your child's internet usage, and unfortunately, the device settings make it possible to disable it.


Hope this helped, and thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist. 


1 Message

3 months ago

This is terrible and makes this app and paid service completely useless on iOS phones. 

ACE - Sage


113.5K Messages

3 months ago

Small consolation, but it doesn't work on any phones right now. It's not just iPhones. There are so many complaints about this update which is hardly an improvement. Everyone should be asking for a credit, or better yet at least temporarily canceled the service

Apple provides some great parental controls, and find my iPhone only requires the Apple ID of each user. I used to track my youngest to make sure he got all the way to school safely. He was not the best driver.

Or start looking into third party applications

There's been at least two weeks of complaints about secure family completely failing to do its job anymore




99 Messages

3 months ago


Please refer to the attached Secure Family User Guide for step-by-step instructions for setting up Advanced Parental Controls.  This feature uses the Apple Screen Time API which Apple recently made available to third party app developers.  Refer to page 25 of the User Guide:

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