Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
network unlock request denied
I submitted an unlock request for a Samsung A12 I bought for my son and paid off early, and got the following response:
We can't complete your unlock request right now.
Use the device unlock app
Your AT&T PREPAIDSM phone comes with a device unlock app on it. Please use this app to make your request.
Except....It isn't a Prepaid phone. The line that it was on was not a prepaid line. It was one of 7 regular lines. I did an accelerated payoff to end service because I found out my son bought an iThing on Walmart's service.
I want to unlock it and there is no device unlock app on it.
Thanks in advance,
1 year ago
Hey @miztrniceguy, let's check on your unlock request together.
Based on the information provided, we'd like to carry this over in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
In the meantime, review our Device Unlock requirements:
We'll chat soon!
Sydne, AT&T Community Specialist
1 year ago
I got it done. Thanks