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Backinthesaddle's profile

New Member

 • 

2 Messages

Friday, November 25th, 2022 6:30 PM

iPhone won’t send Live pictures

My phone will not send Live Photos after last upgrade? 

ATTHelp

Community Support

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207.9K Messages

3 months ago

Hi there @Backinthesaddle. Thanks for reaching out to us about not sending your live photos in your messages. We can help! 

 

Let's reset your network settings. This will refresh your connection. Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.

    • iPhone: Settings>General>Reset>Reset network settings

Next, visit our AT&T Wireless Support website and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>Messaging. Then follow the prompts and you'll come across very helpful personalized solutions.

 

Please let us know if this works! Thank you for visiting the AT&T Community!

 

Ashley, AT&T Community Specialist

New Member

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2 Messages

2 months ago

This did not work. I can receive live pictures from other iPhones. 

ATTHelp

Community Support

 • 

207.9K Messages

2 months ago

Hello, @Backinthesaddle! Thank you for letting us know the reset network did not restore you sending live photos.

 

Let's meet in a Direct Message to further investigate and troubleshoot the device. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). 

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

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