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Oldie's profile

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1 Message

Monday, January 30th, 2023 9:38 PM

I submitted 2 unlock requests, but received only 1 email.

Our phones are together in a family account.

I submitted the request for the secondary phone first, and then submitted the request for the primary phone.

The website gave the same answers to both submissions, including a request number for each submission.

I got an email answering the submission for the secondary phone.  Subject is AT&T Order Status. The email says that the request is approved (yeah :), and gives instructions for how to swap out the SIM card.

However, I did not get any email answering the submission for the primary phone.

And I did not get any texts answering either of the submissions.  (I did get a text with a security code just to sign in to my account at att.com, but that's unrelated.)

How can I make sure that AT&T received the request to unlock the primary phone?

It's only been maybe 15 minutes, but it seems odd that one request would be approved so soon, and AT&T would not text or email about the other request at all.

Thanks,

Allison

ACE - Expert

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64.7K Messages

1 year ago

It’s an automated system. Just because you got a response from one in 15 minutes doesn’t mean anything for other requests. Check your spam and trash folders to be sure but otherwise, give it time. 

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