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Community Support

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232.8K Messages

Monday, June 8th, 2020 7:43 PM

How to move data to your new phone - AT&T Community Solutions

Learn how to transfer your photos, texts, and more!

First off, congratulations on your new device! If you are like me, you want to move your pictures, videos, and data to your new phone. Most people may find it intimidating but not to worry, it is really easy. You'll find some apps and resources below that will help you move your memories to your new smartphone. 

Easily move your memories and data

Moving data can be tricky and can take some time. As someone who has transferred data, I have learned how to quickly move data by moving data in segments. For example. when I move data, I will move basic files like contacts, messages, accounts, and apps in one go and the rest like images and video in another. In my experience, it cuts down the transfer time tremendously.  

AT&T's Mobile Transfer App

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Moving data from an Apple Device?

Or how about moving data from an Android?

Troubleshooting the apps

  • If an app will not download or will not open try restarting your phone. If that does not work, you may need to reinstall the app
  • Close out all the apps - there may be an app that is preventing the transfer app from opening
  • Make sure you have enough space to download the app
  • If you have any issues with the apps, please reach out to the app programmer. 

Other Helpful Links

ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Official Solution

Community Support

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2.7K Messages

4 years ago

Getting a new device and need to move your data, the AT&T Community Team has you covered.

ChrisZ, AT&T Community Specialist

New Member

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1 Message

2 years ago

Does the iphone 13 have a hidden folder?

Community Support

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232.8K Messages

2 years ago

Hello candy914, let's look into your inquiry about a hidden folder with your iPhone 13.

 

Is there a a specific type of folder that you're asking about? You're able to create a new folder in the box from the AT&T for iPhone application.

  • From the home screen, tap the Box icon.
  • Navigate to and tap on the desired folder. 
  • Tap the plus sign. 
  • Tap on Create New Folder.
  • Use the on-screen keyboard to enter a name for your folder.
  • Tap on Save at the top right.
  • The new folder displays.

Let us know if this helps, and thank you for reaching out to the 
AT&T Community Forums.

 

Jeff, AT&T Community Specialist 

 

 

 

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