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phw1157's profile

New Member

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1 Message

Tuesday, January 3rd, 2023 8:35 PM

ERROR ActiveArmor and Call Protect - We hit a snag. We couldn't complete your request...

I have a Samsung galaxy s22 ultra. ActiveArmor is now installed but cannot remove Call Protect. I am getting errors when attempting to set up calls in ActiveArmor "We've hit a snag...".  It was also producing errors when I tried to block a call through "recents" on my phone, so I disabled and force-stopped Call Protect. It worked for that issue, but I still have problems with ActiveArmor.

Call Protect does not show up in my addons on myatt but it is in Apps on my phone. Need a Fix since ActiveArmor can't be uninstalled.

Community Support

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231.5K Messages

1 year ago

We are here to help you with your ActiveArmor concerns, phw1157.

 

We do understand how important it is to be able to report calls to help stay protected from spam callers and view your call log.

 

Let's make sure your ActiveArmor app is on the latest software update. Updating your app will help fix any bugs or errors. 

 

To update your ActiveArmor app follow the following steps:

 

Apple:

  1. Go to Settings on your device and tap General.
  2. Tap Software Update and make sure you have the latest version. If you don’t, update it now.
  3. Close settings and open the App Store.
  4. Tap Updates, and select Update next to AT&T ActiveArmor mobile security app.

Android: 

  1. Tap Settings.
  2. Find your running apps and tap Google Play.
  3. Tap Clear Cache and then Force stop.
  4. Search for the AT&T ActiveArmor mobile security app in the Play Store.
  5. Tap Update.

You may also submit a ticket to report your concerns about reporting calls on your ActiveArmor app. You can complete this process in the app by submitting the request to app support. 

 

Try this and let us know how it goes! If this does not help, we can then bring you in to a DM to further review.

 

Carlton, AT&T Community Specialist

New Member

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7 Messages

1 year ago

Fix for users having the issue in the Active Armour settings "we hit a snag":

So after a month of trying to find a solution to the new Active Armour problems which replaced Call Protect, what I had to do to get the app working was:

1) Go to your Android settings under Administrative Apps, toggle off Active Armour.

2) Go to the Google Play Store and uninstall the app.

3) restart your phone and go to Google Playstore and reinstall Active Armour.

4) Now you can go to your call settings and configure as was in Call Protect.

The AT&T tech specialists were useless I'm helping me find a solution despite sending my app logs on 3 occasions and explaining the issue.  I kept getting a generic email message stating all was okay with Active Armour on my phone.  Totally useless tech specialists! 

(edited)

New Member

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8 Messages

1 year ago

Thanks - worked for me. I did not have Active Armor enabled as an admin app otherwise worked as you outlined.

Mentor

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90 Messages

1 year ago

This didn't work for me. What else can I do? Thanks

Community Support

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231.5K Messages

1 year ago

Hi there jshoe22, we're here to assist with your Active Armor/Call Protect.

 

Let's meet in a Direct Message by locating the chat icon next to the bell icon in the upper right-hand corner of the forums page.

 

In the meantime, please visit our website on how to fix AT&T ActiveArmor mobile security app.

 

We look forward to chatting with you soon. 

 

Ashley, AT&T Communoty Specialist 

Mentor

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90 Messages

1 year ago

I received a message with a link that says it is for ATT verification on here. The person says we can talk on social media... it's a direct message not social media... Is this real? The poor use of English has me thinking that it's not.

New Member

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1 Message

1 year ago

Sadly AT&T has replaced an app that worked perfectly to something that (Edited per community guidelines).   I no longer get call protection.  I've tried doing what

alphatalve

suggested too, but that didn't work.  AT&T get your (Edited per community guidelines) together.  You're about to push me over to Verizon.

(edited)

New Member

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1 Message

1 year ago

UPDATE: I tried everything. I just canceled my subscription and urge others who get this message to do the same. 

One of the worst apps with some of the worst support to get Active Armor to work without "we hit a snag." I can't unblock anyone. I've spent hours trying to get this to work. My last resort is almost upon me, and that is canceling my subscription and waiting until ATT can fix this atrocious app.

(edited)

1 Message

4 months ago

Clearing the cache for all Google Play services, forcing stop on all Google services, and uninstalling and reinstalling the active Armor app fixed the issue for me. I have an Android, Zflip.  

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