Delayed wireless voicemail

The only thing that comes to mind is that visual voicemail is downloaded only over cellular connection.

So if at any time the phone is off, or only connected to Wi-Fi for Wi-Fi calling purposes, voicemail has to be picked up via call in because it will not download until you have a cellular connection again

You can try calling and speaking with advanced tech support. And if visual voicemail is not working, consider reverting to using basic call in voicemail which means you'll get a notification of a missed call only

Thank you for your response, I appreciate your taking time to try to figure this out for me, however, that is not my problem. WiFi calling is off on my phone, and unless I’m in the middle of the ocean, or on an airplane, I always have a cellular connection on my phone. And, I very, very, very rarely shut my phone completely down. 

Hello @Auntievic, thank you for contacting AT&T Community Forums.  We understand how frustrating this might seem.

Allow us to provide the steps!

To start, let's check your device settings. Check Settings > Notifications > Phone. Make sure that notifications are on and that the Badge App Icon is enabled. Also, make sure that you're using your voicemail on cellular data and not Wi-Fi.

• Temporarily disable Wi-Fi and see if any notifications come through.
• You can also try using our troubleshoot and resolve tool for detailed voicemail troubleshooting steps and common solutions. Simply select the Make and Model of your device and Sign in to run real-time diagnostics on your voicemail.

Keep in mind: Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:

1. Turn your phone off for 10 seconds and then back on.
2. Place a test call to 611.
3. Do one of the following:
   
   
   • If the test call is successful, press and hold 1 to dial into the voicemail system.
   • If your test call fails, confirm you have wireless coverage.
   • If Visual Voicemail won't download, press and hold 1 to check your messages.
   • If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off

If you have any further questions or concerns, please don't hesitate to reach out. We'll be happy to help. 

Thank you for contacting AT&T Community Forums. 

-Sia, AT&T Community Specialist.

Thank you for your help. I’ll try the steps you sent and let you know if they work. 

Hi @Auntievic,

Please feel free to reach us back if you have any further questions/concerns we will be happy to help you.

Thank you,
Susan, AT&T Community Specialist.

Thank you. And I want to be crystal clear to everyone that cellular connection is NOT an issue. And I have never turned on wi-fi calling. And everywhere in Settings where it’s an option I’ve specified that cellular data may be used. Obviously it is something else. What frustrates me is that I’ll be home, someone will call and leave a voicemail, which appears instantly, then a short time later, under the exact same circumstances, I’ll miss a call while I’m home, and a voicemail from that person appears THE NEXT DAY!  This makes no sense to me. 

You say you "very very very rarely" turn off your phone. In the old days it was suggested to do a complete power down for at least a minute once a day. Now about once a week is the suggestion. Electronic devices do need a break once in a while, plus this refreshes the connection.

Hello @Auntievic, thank you for contacting AT&T Community Forums. We do apologize for the inconvenience, and we completely understand how frustrating this might seem.

If you haven't already, try using our Troubleshoot and Resolve tool. This tool is designed to troubleshoot your service by providing step-by-step instruction.

Hope this helps!

Thank you for reaching out to our AT&T Community.

-Sia, AT&T Community Specialist.