Contributor
•
2 Messages
can't unlock Samsung S5 that I moved to consumer cellular
To whom it may concern,
I have a Samsung S5 that my wife previously used on AT&T that I am now using on Consumer Cellular. Unfortunately, some of the features do not work because it is still locked to AT&T. I tried going to the AT&T portal and it will not process my request because it is active on another AT&T account. Consumer Cellular said to contact you, and so I am. What do I do?
Thank you for your assistance.
Accepted Solution
Official Solution
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
5 years ago
those other features wont work even if the phone gets unlocked. The hotspot is hard coded to ATT the wifi calling is hard coded to att. All a unlocked phone has to do is make calls and texts and its unlocked.
0
0
mrotkis
Contributor
•
2 Messages
5 years ago
Not using hotspot.
Not using wifi calling.
But basic features such as call forwarding and such are not working. When I try to set those parameters the device sits on "Reading settings" for a nice long while when going into Call forwarding section. It eventually tells me that "Failed to read data Network or SIM card error." Can't change anything.
@ATTCares posted this: https://forums.att.com/t5/Other-Phones-Devices/Unlock-AT-amp-T-phone-for-use-on-consumer-cellular/td-p/5215921
So I should be able to accomplish what I want and see if it alleviates the problem.
0
0