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Hunnibee's profile

New Member

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4 Messages

Wednesday, August 31st, 2022 10:03 AM

Caller Id

I need to see the number of the person who calls my cell phone not “wireless caller”. The caller id function is supposed to id the caller not the device. Please help

Community Support

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232.8K Messages

2 years ago

We understand how important it is to be able to see who the incoming calls are coming from, @Hunnibee.

 

AT&T Caller ID displays the name or number of you and your callers when making and receiving wireless calls.

 

All AT&T wireless voice plans include outgoing Caller ID at no additional charge. But only an AT&T Unlimited Premium, Elite, and Extra plan lets you always see who’s calling you on incoming calls (when listed). Other carriers’ limitations may affect Caller ID when used while roaming.

 

Also, do you have ActiveArmor Mobile Security Advance mobile app? For $3.99 a month you are able to have access to our ActiveArmor Mobile Secuity mobile app that includes all the feautres the basic app offers plus:

  • Public Wi-Fi Protection (VPN and Wi-Fi Alerts): Get your own private connection (VPN) – to protect your data on public Wi-Fi networks.
  • Identity Monitoring: Get alerts and advice if your personal info is leaked.
  • Reverse Number Lookup: Provides details when you enter a U.S. number.
  • Caller ID: Identifies unknown caller details.
  • Safe Browsing: Avoid suspicious sites – surf the web safely.
  • Theft Alerts (Android only): Helps locate your Android smartphone in the event your device is lost or stolen.

You may also visit our Wireless Support page for some troubleshooting steps to see if that helps. We do recommend clicking Sign In for personalized steps. 

 

Let us know if you have ActiveArmor Advance and one of the plans listed above and you are still unable to use the caller ID feature. We look forward to your response, so we can work together to get this resolved!

 

Clarissa, AT&T Community Specialist 

New Member

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4 Messages

2 years ago

Y’all sent me the same reply as before. Tell me how to see the caller name not wireless caller please. Thanks

Community Support

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232.8K Messages

2 years ago

Hello @Hunnibee, we can help you with your Caller ID showing a name for your calls.

 

The Caller ID feature is included with the AT&T ActiveArmor Mobile Security Advanced app for the Unlimited Premium & Extra plan. Our AT&T Unlimited Starter plan only has the basic features of the app. Therefore, we recommend downloading the ActiveArmor Mobile Security app to get the Caller ID feature.

 

If you need any assistance with the ActiveArmor mobile security app, check out our article on how to fix any AT&T ActiveArmor mobile security app concerns. Which highlights how to check for app updates on the Google/Apple App store and reinstalling the app to get the latest app version. 

 

Let us know if this helps! Thank you for reaching out to the AT&T Community Forums!

 

Danielle, AT&T Community Specialist

 

New Member

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8 Messages

9 months ago

Sounds like the ActiveArmor mobile security app would only work on mobile phones. Is there any help for caller ID on landlines?

ACE - Master

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10.9K Messages

9 months ago

Caller ID only shows what’s in the caller ID database.  If there is no name attached to a number, they can’t show a name.  Some people hide their caller ID, for legit or non-legit reasons.  Also, a lot of robocalls are spoofed using unassigned cell numbers.  Again, no caller ID.

Also, Active Armor doesn’t do any better with showing caller ID that what normally pops up on the phone, for the same reason.

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