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Tommy_Boy
20th Community Anniversary
#1 Star!
The 5th element!

Teacher

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7 Messages

Saturday, November 26th, 2022 9:49 PM

Call History

How long is call history saved? I can only go back 15 months but need to find calls from two years ago.

Accepted Solution

Official Solution

Constructive

Employee

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30.5K Messages

2 months ago

You need to call and ask for detailed billing reprints. They will send you paper copies at 5 dollars per month. 

Tommy_Boy

Teacher

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7 Messages

2 months ago

Thanks very much. $5 a copy seems a bit absurd; they practically beg you to switch to paperless bill and then gouge you when you need a hard copy. What kind of customer service is that?

Fl_retire

ACE - Professor

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2.8K Messages

2 months ago

You can download call, data, and text records along with your bill each month while on paperless billing. 

ATTHelp

Community Support

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207.9K Messages

2 months ago

Hello @Tommy_Boy, we are here to help you with receiving bill reprints.

 

Let’s meet in a Direct Message to discuss bill reprints. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to speaking with you!

 

Mellira, AT&T Community Specialist

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