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bchadderdon's profile

New Member

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10 Messages

Sun, Jun 26, 2022 4:35 PM

AT&T Wireless Internet (IFWA40) features cut ?!?!

I have an AT&T Wireless Internet (IFWA40) adapter and the Mobile Share Advantage 12GB plan that includes hotspot capability.  After my hotspot feature did not work, I was told by an agent that AT&T was no longer supporting both telephone and data on the adapter and that I had to declare it as either a phone adapter, or an internet adapter or change data plans. My data plan explicitly says that it includes phone and data. The device manual says it does for both. I am paying for both.

Is this an error on the agent's part, or has the service been reduced at the same time the rate increased? During the call with the agent, after she insisted that I "upgrade" to another plan (I declined), then she made some changes to "flags" on the device and now  the online check shows that that device does not have a hotspot plan, but I still pay for hotspots as part of the Mobile Share Advantage plan.

ACE - Sage

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98.6K Messages

2分前

I'm a little confused by your post. Do you have both a phone and a hotspot on the 12 GB plan?

Or are you moving the SIM card back and forth between the two devices?  (which does not work on AT&T because of line provisioning)

The Mobile Share Advantage plan had a base price plus $20 for each connected device.  I don't recall whether hot spots were only 10 or whether they were a full $20 access charge.   12 GB Mobile Share Advantage was I think $45. The increase was either $6 for a single line or $12 if you have more than one line on your account.

So how much is the base plan, and how are you using the hotspot device?  Are you are using the hotspot device as a stationary device at home?  Or are you carrying around both a phone and a dedicated hotspot?

New Member

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10 Messages

2分前

This device is a cellular hotspot that has a phone jack on it. They don't offer new accounts using that device anymore. It acts as both a phone and internet hotspot with both WiFi, LAN & wired phone outputs. I use the IFWA40 mostly as a fixed device that back-feeds the wired phones in my house (I had the land-line number ported to it) but I also want to be able to take it when I travel for access to that phone number and as a hotspot. https://www.att.com/ecms/dam/att/devicesupport/IFWA-40-ATT-UserGuide.pdf

ACE - Sage

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98.6K Messages

2分前

You probably should confirm that part with AT&T but I suspect that's the reason they want to discontinue your use of the hotspot.   It is meant as a home phone and internet device not a mobile hotspot for travel. I suspect they can tell your taking it out.  

So your paying what?   $65?  $85?

With the price increase your probably paying another $6 over what you were last month. Have you looked at transferring your service to an actual cell phone on the unlimited Premium plan?   The Premium plan not only gets you cellular service on the phone, but a mobile hotspot with 50 gigs of data. 

New Member

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10 Messages

2分前

I've never taken it out, I just hoped to and found out it will not work at home when I tried. Hard to say what my payment is because I have a company discount. After the discount, it is $48 for the package, $41 for the first phone, $26 for the second phone, and $26 for the home phone / internet adapter. This did just go up $12 as expected, but I did not expect the feature to be cut and I'm trying to find out if the agent was right, and how they can justify it when it is the exact same function as a cell phone with the exact same package as my other phones.

ATTHelp

Community Support

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195.7K Messages

2分前

Hello @bchadderdon, we're here to help you look into your wireless home phone.

 

Thank you @formerlyknowas for trying to shine some light on the issue for us.

 

Keep enjoying your current Mobile Share plan.
You can stay on your plan and continue to take advantage of these benefits:

 

  • Unlimited talk and text in the U.S.
  • Mobile hotspot data
  • AT&T ActiveArmor mobile security

 

We have included the Manual for the IFWA-40 device. We recommend that you do a factory reset to your device and reset it.

 

Please let us know if this is helpful for your wireless home phone device.

 

Danielle, AT&T Community Specialist

 

 

 

 

New Member

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10 Messages

2分前

Danielle, I and the retail store have done several resets and replaced the SIM. The support agent that the store contacted said that there has been a policy change and that this device is no longer allowed to be used as a home phone adapter and internet adapter despite being sold as such and my plan supporting both. I am trying to confirm this is actually a change and not the agent's mistake.

ATTHelp

Community Support

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195.7K Messages

2分前

Hello @bchadderdon, we can help you trouble shoot your device. 

 

Let’s meet in a Direct Message to get your device working properly. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime we have shared the list of working devices from the AT&T 3G shutdown. As you can see your device is on the list.

 

Thank you for visiting the AT&T Community.

 

Danielle. AT&T Community Specialist

Gary L

ACE - Expert

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16.1K Messages

2分前

@bch$48 for the package, $41 for the first phone, $26 for the second phone, and $26 for the home phone / internet adapter. This did just go up $12 as expected

With a work discount, you can put 3 phones on new unlimited plans for $145. That's assuming they'll put that home phone on as a line on Starter (the other two on Premium). With taxes/fees it's probably a little more than what you're currently paying if you already left taxes in your pricing.

You'd also get 50GB of hotspot on each of those first two Premium lines (which is way more than the 12GB you currently have). These lines are currently higher priority than your current plan too.

Just tossing that out there as an option.

https://forums.att.com/conversations/wireless-billing/att-unlimited-your-way-premium-elite-extra-and-starter-per-line-cost-chart-for-consumer-plans/62ad13e547a7e133ef59719e

New Member

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10 Messages

2分前

Cool, but my current plan “says” it does both, so I don’t trust that another plan will actually enable both features without some acknowledgement that there is a corporate difference between them. 

Gary L

ACE - Expert

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16.1K Messages

2分前

@bchadderdon Cool, but my current plan “says” it does both, so I don’t trust that another plan will actually enable both features without some acknowledgement that there is a corporate difference between them.

I'm confident the new plan won't do both. My point is that your current cells will get WAY more data, so you don't likely care if it does both. You may have reasons that it matters, but those weren't made clear, so I can't address that...

New Member

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10 Messages

2分前

Gary, I appreciate the insight, but I have reasons to want a hotspot in addition to the wired-phone feature. The issue isn’t the data limits, it’s that the device they sold me is meant to do both, and it did do both, but now it seems they’ve revoked that feature without saying anything and without discounting that line

JefferMC

ACE - Expert

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29.3K Messages

2分前

AT&T used to sell a Home Phone and Internet product.  Now they don't want to sell it anymore.  Complicating life is that they quit selling that plan before the 3G shutdown, which required new hardware to be sent out with new SIMs. 

I thought that you could still continue with your limited-data grandfathered plan.  But you cannot change to a new plan that has both, because there is no such new plan.  You cannot increase your data on the old grandfathered plan.  

New Member

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10 Messages

2分前

JefferMC. With all due respect, please reread the thread. I have that 4g replacement device and AT&T seems to have recently changed their support of it. I don’t need more data, I need an independent network for inter-connectivity. At the core, I just want a decisive answer from AT&T regarding if they did change the policy, or if the agent was incorrect when she tried to upsell me on a new package to make it work again. 

JefferMC

ACE - Expert

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29.3K Messages

2分前

With all due respect, I read the thread.  I comprehend.  As far as I know, and as I said, you should be able to continue to use it under your grandfathered plan.  However, that doesn't mean that AT&T may not occasionally "accidently" disrupt your service and try to push you out of that grandfathered state.

If ATTHelp doesn't help you solve this via the DM, you might want to use a BBB or FCC complaint to escalate this to the Office of the President. 

If you interact further with AT&T (either way) please come back here and tell us what they told you.

(edited)

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