AT&T Wireless Internet (IFWA40) features cut ?!?!
I have an AT&T Wireless Internet (IFWA40) adapter and the Mobile Share Advantage 12GB plan that includes hotspot capability. After my hotspot feature did not work, I was told by an agent that AT&T was no longer supporting both telephone and data on the adapter and that I had to declare it as either a phone adapter, or an internet adapter or change data plans. My data plan explicitly says that it includes phone and data. The device manual says it does for both. I am paying for both.
Is this an error on the agent's part, or has the service been reduced at the same time the rate increased? During the call with the agent, after she insisted that I "upgrade" to another plan (I declined), then she made some changes to "flags" on the device and now the online check shows that that device does not have a hotspot plan, but I still pay for hotspots as part of the Mobile Share Advantage plan.