Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
ATTHelpForums's profile
Community Support

Community Support


2.7K Messages

Monday, November 27th, 2017 2:26 PM


App Not Working - Solutions From AT&T Community Forums

​​Learn why your app is not working, fixes, and how to report problems ​​

​​ ​​

​​ ​​​​ ​​

​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​

​​​Did you download an app recently? ​​

​​If you notice a particular app not working after installing or updating another app, ​​​​there may be a conflict​​​​. Try deleting or disabling them. Some ​​​​3rd Party Apps ​​​​(non-AT&T apps) may not be optimized for the latest OS. ​​​​AT&T does not control if or when these 3rd party apps will be updated​​​​.​​

​​ ​​

​​​Firmware Updates​​

​​If you're having issues after a firmware update, ​​​​it can take time for the app developers to deploy a patch​​​​. We recommend posting feedback via the App Store. Please note, some OS updates may affect AT&T apps. ​​​​Our teams address these issues as quickly as possible as with most developers​​​​. ​​

​​ ​​

​​Note​​​​: If the app is causing issues with your device, we recommend discontinuing use. ​​

​​ ​​

​​​Rooted Or Jail-broken Devices​​

​​Most apps are defaulted to work with the latest OS. If you are using an app on a rooted device and you are experiencing problems, we highly recommend using the OS the phone came with/ designed for. ​​​​AT&T and developers do not optimize their apps to run on Jailbroken devices​​​​. ​​


ChrisZ, AT&T Community Specialist ​​

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

1 Attachment

Accepted Solution

Official Solution

Community Support


2.7K Messages

7 years ago

Are you having trouble with an app? Is an app not downloading? Check out our troubleshooting tips above to learn what may be the cause and how to address it. 


ChrisZ, AT&T Community Specialist 



6 Messages

7 years ago

My app has stopped preparing or downloading for on the go watching on my s5



1 Message

6 years ago

I don't know if you can help me with my problem or not, my Samsung S8 plus has so much advertisement pop ups that it is difficult for me to text because they keep popping up, How can I remove them? 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.