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DUTCH VanAtlanta's profile

Mentor

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123 Messages

Thursday, November 16th, 2023 4:02 PM

Android 14 One UI 6

When will this update be available on an unlocked ATT Samsung S23 Ultra?  Please advise.  Thank you.

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Official Solution

ACE - Sage

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118.3K Messages

7 months ago

AT&T *does not* pre announce software updates.  

Being unlocked isn't relevant. 

Still being used on AT&T in the USA is relevant. AT&T updates are delivered over the air only.   

Mentor

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123 Messages

7 months ago

ATT is apparently updating some in the US, but not yet here.  18 Nov 2023 at 9AM EST.

ACE - Sage

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118.3K Messages

7 months ago

I don't think you understood my first post. If you are not in the USA, you are not going to get an update for an AT&T branded Android  phone.   

Mentor

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123 Messages

7 months ago

I am located in Atlanta, GA USA with an unlocked Samsung S23 Ultra on ATT.

1 Message

7 months ago

Can i update using smart switch if i am not in the US?

I have an unlocked s23 vanilla.

(edited)

ACE - Sage

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118.3K Messages

7 months ago

Can i update using smart switch if i am not in the US?

Not if it's an att Android 


I have an unlocked s23 vanilla.

Meaning?  

Either it's a factory unlocked non-carrier phone, or it's an AT&T  branded phone that's been carrier unlocked.

If it's the former, updates on non-carrier phones come directly from the manufacturer. Which means it has absolutely nothing to do with AT&T and you should be asking Samsung, not AT&T.

If it is the latter, you will not get updates if you are outside the USA.  Samsung Smart switch does not have AT&T updates.

Community Support

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232.9K Messages

7 months ago

Hi @sherry_sainz, we understand your concern, and we're here to help you.

Thank you for the relevant information @formerlyknownas.

As ace mentioned. you cannot update the device using smart switch when you're outside US if the device is AT&T branded. However, devices that are purchased directly from the Samsung, the updates will be pushed directly by the manufacturer.

You can reach out to manufaturer (samsung) for the android updates for s23 ultra.

Hope the info helps!

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist

Mentor

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123 Messages

7 months ago

Go figure!  Samsung Support says that the OS updates are the responsibility of the carrier, i.e. ATT.

ACE - Sage

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118.3K Messages

7 months ago

@DUTCH VanAtlanta 

You've been provided with correct information several times but you don't seem to understand it.

If it is a non-carrier factory unlocked Samsung S23 your update will come directly from Samsung.   

If it is an AT&T Samsung S23 the update will only happen if you are using AT&T SIM card and in the USA.

Mentor

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123 Messages

7 months ago

My S23 Ultra is factory unlocked, and Samsung Support says the Android update will only come from ATT.  ATT Support says that it comes from Samsung.

Go figure!

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