Mentor
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80 Messages
Active Armor doesn't log calls -- call log is perpetually empty
The new spam protection app Active Armour is not working on my phone. It does not log calls, so not only will it not block them automatically, but I cannot block or report them manually. I can't even enter a number manually because when I hit "next" I get a screen asking me to designate the "call type" but the screen is otherwise blank and has no options, buttons, or links. So everything I try to do results in a dead end.
The "Calls" screen always reports "Call log is empty."
The calls feature indicates it is active, but I have not completed setup on other functions because I do not want them. On the main screen, I show green checkmarks for "My Identity" and "Calls." However, I have orange triangles and "setup needed" labels for "Network" and "My Device." I do not want these features, nor do I want the identity protection. All I want is protection from bogus, spoofed phone calls. Call Protect was not perfect, but it was eliminating a lot of the bad calls. AT&T disabled that app and replaced it with this bloated, buggy alternative. Now I have nothing.
Just before posting this message, I spoke to a wireless customer service representative, but he is not trained on this app and could not find a division to refer me to that can answer questions about Active Armour. He referred me to an article on the att.com website that is useless:
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.4K Messages
9 months ago
We are here to help you with your ActiveArmor concerns, hocktom.
We do understand how important it is to be able to report calls to help stay protected from spam callers and view your call log.
Let's make sure your ActiveArmor app is on the latest software update. Updating your app will help fix any bugs or errors.
To update your ActiveArmor app follow the following steps:
Apple:
Android:
You may also submit a ticket to report your concerns about reporting calls on your ActiveArmor app. You can complete this process in the app by submitting the request to app support.
Try this and let us know how it goes! If this does not help, we can then bring you in to a DM to further review.
Clarissa, AT&T Community Specialist
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hocktom
Mentor
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80 Messages
9 months ago
This advice leads me nowhere. I have an Android phone. First, there is no "Google Play" in my apps list. I have Google Play Store, Google Play Services, and Google Play Services AR," so that's confusing. I cleared the memory cache in Google Play (is that what you meant?), went back to the main Google Play screen and clicked the "force stop" button at the bottom right, and then opened the play store and found Active Armour. There is no "update" button to tap. There is "Open" and "Uninstall." I'm leaning heavily toward the second option.
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hocktom
Mentor
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80 Messages
9 months ago
Hmmm, now that I've restarted the app itself (I didn't know that's what I'd stopped), it does show calls in the log. It also shows the other three major features as needing setup, and if that means they are disabled that's what I want. So maybe it is fixed. We'll see.
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