Active Armor doesn't log calls -- call log is perpetually empty
The new spam protection app Active Armour is not working on my phone. It does not log calls, so not only will it not block them automatically, but I cannot block or report them manually. I can't even enter a number manually because when I hit "next" I get a screen asking me to designate the "call type" but the screen is otherwise blank and has no options, buttons, or links. So everything I try to do results in a dead end.
The "Calls" screen always reports "Call log is empty."
The calls feature indicates it is active, but I have not completed setup on other functions because I do not want them. On the main screen, I show green checkmarks for "My Identity" and "Calls." However, I have orange triangles and "setup needed" labels for "Network" and "My Device." I do not want these features, nor do I want the identity protection. All I want is protection from bogus, spoofed phone calls. Call Protect was not perfect, but it was eliminating a lot of the bad calls. AT&T disabled that app and replaced it with this bloated, buggy alternative. Now I have nothing.
Just before posting this message, I spoke to a wireless customer service representative, but he is not trained on this app and could not find a division to refer me to that can answer questions about Active Armour. He referred me to an article on the att.com website that is useless: