About me device unlock

hello

i submitted my imei for unlocking my device

and the response that i got was only one digit which was 0

can you please help me so i can unlock my device

Responses

Constructive

Former Employee

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31.3K Messages

3 years ago

this is a customer forum not at&t you need to resubmit your request, what kind of phone is it?

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0

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New Member

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2 Messages

where do i have to submit?

the phone is galaxy fold f900u

thanks

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3 years ago

0

Constructive

Former Employee

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31.3K Messages

where did you sumbit it before?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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3 years ago

0

Constructive

Former Employee

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31.3K Messages

UNLOCK REQUIREMENTS

• Your device isn’t reported lost or stolen, or involved with fraud.

• You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.

• Your device isn’t active on another AT&T account.

• If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.

• Your service must be active for at least 60 days with no past due or unpaid balance.

• AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.

• If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.

• If you have a business-owned device, your company must authorize you to unlock it.

• Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

3 years ago

0

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