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sunergysolutions's profile

New Member

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2 Messages

Monday, November 28th, 2022 8:13 PM

What is necessary to get ATT Wireless to update CNAM.

We obtained a phone number in April 2022 that was previously used by a different company. We obtained the number through Twilio. We changed the CNAM at that time. Today (11/28/22), ATT Wireless customers still show the old CNAM while Verizon and TMobile show the new (correct) CNAM. What do we need to do to get ATT Wireless to update the registry?

Phone Number: 844-427-6527

Correct CNAM: "Sunergy" or "Sunergy Solutions"

Old/Incorrect CNAM: "Canopy Energy"

ATTHelp

Community Support

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207.2K Messages

2 months ago

We are here to help you change the Caller ID name to your phone number, @sunergysolutions.

 

We do understand how important it is to have the correct Caller ID name listed. We have some steps to take to change your display name.

  1. Go to your myAT&T Profile and select People & permissions.
  2. Select Show details for the number you want to update on Caller ID.
  3. Choose Edit for Caller ID.
  4. Enter the info and select Save.

Please note:

  • You may have to sign out and sign back in to see the new name displayed online.
  • The Caller ID name displays on phones that have Caller ID. It doesn’t override a name saved in a wireless device.
  • It can take up to 72 business hours for caller IDs to show an updated Caller ID name.
  • People may need to clear your number from their Caller ID record for your new name to appear.
  • Some home phone service providers may not offer Caller ID or get regular updates to their Caller ID info.
  • For AT&T PREPAID, the Caller ID name says Wireless Caller.

Try this and let us know how it goes!

 

Clarissa, AT&T Community Specialist 

New Member

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2 Messages

2 months ago

This is not relevant to the detailed problem I posted. I'm not looking to update my CNAM/CallerID for my phone. I am trying to get ATT to update the national CNAM registry that ATT uses that shows the incorrect CNAM for a phone number that is not owned by ATT. Every other provider shows the correct callerID. ATT does not. The CNAM for 844-427-6527 was modified over 6 months ago.

ATTHelp

Community Support

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207.2K Messages

2 months ago

Thank you for the response, @sunergysolutions.

 

Let's meet in a DM to further assist. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there. 

 

Thank you for contacting AT&T Community Forums. We look forward to your response. 

 

Clarissa, AT&T Community Specialist 

New Member

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9 Messages

16 days ago

Hello I am having the same issues as @sunergysolutions. could you please assist

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