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cvand102's profile

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1 Message

Wednesday, May 17th, 2023 6:22 AM

Vehicle Wi-Fi service is not available

I receive this error when looking at Wi-Fi service for my 2019 Ram 2500.   the service has been previously used  on this specific this truck.  

“In-car Wi-Fi hotspot service is currently unavailable for your vehicle.”

ACE - Sage


117.7K Messages

1 year ago

Yeah it seems to be a regular occurrence with ram trucks. There's a couple of other threads you'll find on the forum.  Lack of updates to software on the vehicle itself.  And if this is a second hand vehicle and the previous user has not terminated service you will not be able to initiate new service on your own.

Talk to the dealership and see if they can help you.

Good luck

Community Support


232.2K Messages

1 year ago

Hello, @cvand102! We want to help point you in the right direction.


Connected Car Support is the team you'll need to contact, so we can provide further investigation and get you connected. They can be reached at 866.595.1222.


We hope this information is helpful, and please let us know if you have any additional questions.


Thank you for reaching out to the AT&T Community Forums!


Rachel, AT&T Community Specialist

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