New Member
•
4 Messages
Unwanted International Charges
Hello, I called +1.314.925.6925, and the line is not in service. It is also in Spanish which I'm only a beginner with. I'm writing because I purchased a SIM while traveling abroad to Spain from the US in order to avoid International Day Pass Fees. I also have my Cellular Data set to my European SIM and I am not allowing data switching. However, I am still receiving messages that imply I'm using the day pass and will be charged $10/day for 10 days per cycle. Please advise as I will be abroad from March-June and I do not want to pay an additional charge of $100/month as it is unnecessary with my European SIM if I understand correctly. In addition--I am unable to sign into MYATT profile--I get an error message each time (I was going to say see attached but I need to sign in to add it and well--I am unable to do so).
lfarzank
New Member
•
4 Messages
2 months ago
0
0
Constructive
Former Employee
•
31.3K Messages
2 months ago
Remove your At&t SIM card
0
0
lfarzank
New Member
•
4 Messages
2 months ago
I have a newer phone and thus an E Sim.
0
0
formerlyknownas
ACE - Sage
•
107.2K Messages
2 months ago
🤦🏼♀️
Don't listen to ATTHelp
Your phone is in dual sim standby. Turn OFF your Att sim
(edited)
0
0
ATTHelp
Community Support
•
214.9K Messages
2 months ago
There is a reason you're seeing those notifications for your charges, lfarzank. Let's look into what's causing them.
It's possible that you were charged international fees due to the eSIM in your phone being active while you were traveling. This will occur if you disabled AT&T International Day Pass (IDP) and you were connected to your European SIM.
While active, your eSIM will connect to a network we have agreements with in specific countries, automatically adding AT&T International Day Pass (IDP) to your account. Make sure to disable the eSIM on your phone to avoid those charges.
Also, when you're traveling abroad, AT&T account access is blocked from most locations outside the U.S. This explains why you're receiving that alert when you attempt to sign in. It's a security feature to keep your account and details safe from unauthorized users.
We hope this information helps.
Thank you for reaching out to AT&T Community Forums.
Lar, AT&T Community Specialist
0
formerlyknownas
ACE - Sage
•
107.2K Messages
2 months ago
Better...
0
0
lfarzank
New Member
•
4 Messages
2 months ago
Thank you for the validation and these tangible steps @formerlyknownas ! Extremely helpful
0
0
formerlyknownas
ACE - Sage
•
107.2K Messages
2 months ago
Very welcome. Enjoy your travels!
0