AT&T Community Forums

Unlimited data due to COVID-19

I saw in one of the posts related to your COVID-19 response to help consumers that are affected by waiving data overage charges. Does this mean I can use my personal hotspot at home so my son can access his online/distance learning while schools are close and I don’t have to worry about staying within my data limits? I am also a teacher who will be teaching online from home while schools are closed. We don’t have Internet service at home currently. So waiving the data limit could solve all of our problems while schools are closed. Do I have this right??

Accepted Solution

Official Solution

sandblaster

ACE - Expert

•

64.7K Messages

4 years ago

Yes, you have that right if you are on a plan that still charges data overages. That would mean you are on an old plan because no current plan charges overages.

1

0

4

45north

New Member

•

8 Messages

I'm assuming they mean home wireless internet, which does still charge overages. Does the waiving of limits apply to those plans too?

Like

4 years ago

0

Accepted Solution

Official Solution

ATTHelpForums

Community Support

•

2.7K Messages

4 years ago

Hi @Lmasserio,

@sandblaster is correct.

Per our CVOID-19: Our Response page "As of March 13, 2020, and for the next 60 days, we will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic."

ChrisZ, AT&T Community Specialist

7

0

Constructive

Former Employee

•

32.9K Messages

@ATTHelpForums it was my understanding that hotspots whether in home or on the phones were not included in the lifting of data caps and would be business as usual. can you confirm?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

sandblaster

ACE - Expert

•

64.7K Messages

@Constructive Unlimited plans with a hotspot cap still have the same hotspot cap. For anyone on an old plan that still charges overages, hotspot usage is not separate from any other usage. If they go over their monthly data limit and use up all their rollover, then overages kick in. It does not matter whether it’s from a hotspot or not. Those overage charges will be waived. In effect, anyone on an old plan is being given unlimited data and unlimited hotspot.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

Constructive

Former Employee

•

32.9K Messages

@sandblaster thanks for clearing that up

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

4

45north

New Member

•

8 Messages

@ATTHelpForums Is there something special we need to do or apply for, or is this data overage policy just automatically applied. I don't want to get this wrong because we are charged $25 for every 10GB overage, and all of my kids are doing distance learning now, and my wife and I have to work from home. Please advise.

Like

4 years ago

0

D

dalemyers

New Member

•

1 Message

I have AT&T Wireless Home Internet. When my bill comes in with overage charges applied (which could be substantial) am I expected to pay the entire amount with overage at the end of the bill cycle? Do I just ignore the overage charges that I'm getting almost every day that I work from home?

Like

4 years ago

0

Lmasserio

Unlimited data due to COVID-19

sandblaster

45north

ATTHelpForums

Constructive

sandblaster

Constructive

45north

dalemyers

Related Conversations

Did this help you?

Tags