Unable to receive texts from some people, but can receive pictures from them
Extremely frustrated as I switched from Verizon to ATT, ported my number on Monday when I received my new Galazy S23 Ultra. I had no idea but I was not receiving texts from one person Tuesday. Spent 3 hours on with help. Verified the imie, ic#, he reset my card on network, he had to call me back multiple times while resetting things, he remoted into my phone, and somehow I started receiving texts from the person I wasn't able able earlier. We thought it was fixed, but sadly, I find out today 3 more people in my office can not text me. Again, I can get pictures, but no text.
I chatted with help desk today, who then told me to call porting.
I called porting help, told me it looks like I amon ATT network, so forwarded me to customer service. Run through the situation again, she says sounds like porting issue then refers me to Loyalty service. Sadly and very frustrating, I was forwarded to business, not consumer. I call the next number she gives me and this person says the porting help is closed.
I am hoping someone has had this happen and that they were able to fix it. I am so frustrated I am now wishing I had not changed. 😞
I am worried it won't be fixed and not sure what my options are. I really don't want to change numbers.