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Hkadz83's profile

New Member

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1 Message

Thursday, June 1st, 2023 1:39 PM

Texts not sending to automated services

Hello I am trying to send a text to a number to opt in to receiving notifications about a program and it won't send the message. It keeps saying it failed. It is not just this number. I have tried to reply to drs offices automated texts to confirm appointments and it doesn't send.

How do i fix this? 

Community Support

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232.1K Messages

1 year ago

Hello, @Hkadz83! We understand how frustrating it must be to be unable to send messages to automated numbers. Rest assured, we're here to help! 

Performing a soft reset on your device is oftentimes the quickest fix. If you're not sure how to reset your devicelocate your device on the AT&T website, scroll down and click Troubleshooting, then click the link labeled Reset Device.

You can also use our helpful Troubleshoot and Resolve tool to resolve your messaging concerns! Scroll down to the Fix My Wireless section, and then under the Connection subsection, click on the link that says Text & Messaging. Or, simply click Sign In to Start to get personalized help! 

If none of these solutions are effective, please reach back out, and we'll bring you into a private setting to discuss it further!

Thank you for participating in Community and Forums!

Kiara, Community Specialist

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