Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Need your talk or text logs?
J

New Member

 • 

2 Messages

Tue, Aug 18, 2020 3:55 PM

Text messages not received

I was out out in the Gulf of Mexico for several days, where there is no AT&T network signal, but I did have WiFi.  While out there, I did not receive ANY text messages, and when I returned to land (where I had an AT&T network signal), I did not receive any of the messages that I missed while on WiFi.  Is there a way to access these messages?  I know for certain that I should have received several, as my wife is on group chats with me, and she got messages that I did not.  

 

Thanks!

ATTHelp

Community Support

 • 

200.3K Messages

2 y مضت


Hi @jaredmx

 

Thank you for reaching out to us. We'll be happy to assist you. 

 

If you haven't already, turn off your device then turn it back on. If that doesn't work, try resetting your network settings. If that doesn't work, let us know what kind of phone you have and we'll proceed from there.

 

Darais, AT&T Community Specialist

sandblaster

ACE - Expert

 • 

59.8K Messages

2 y مضت

Text messages are only held for about 72 hours, so you should be able to receive anything sent in the last 72 hours or so. Anything older than 72 hours you aren’t going to get.

New Member

 • 

2 Messages

2 y مضت

I power cycled the phone, but no messages came in.  The phone is a Galaxy S20.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.