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dnjester's profile

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3 Messages

Friday, February 15th, 2019 3:49 PM

Text Message (Groups) Delays

I have been having problems for over a year with group text messages being delayed (not always).  I can receive over 100 messages in a single shot, sometimes 12-24 hours later than when they were sent.  The problems have significantly worsened over the last month or so.  I use my phone for business, and missed a group text message last week that was canceling a meeting, so I was the only one that showed up.  The message was sent at 9:15am, and I received it finally at 8:45pm.  

 

I tried calling AT&T for assistance, but because the rep was successfully able to send me a text, she said the problem was with my iPhone (iPhone 8), and not AT&T.  The problem I have with her response is that I know of other AT&T customers who use other devices and have the same problem.  In fact, I work with AT&T for my business and we received a written warning about a month ago saying AT&T was changing how they handled text messaging and that it could result in significant delays on receipt.  The rep I spoke with today said AT&T hasn't made any changes and that the problem was a "known issue with iPhones and that Apple is aware of it and actively working on the problem."  I'm skeptical at best.

 

Any other thoughts?

New Member

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1 Message

4 years ago

This is a joke. This is a years-long running issue with many reports across the internet, and the only reason AT&T has been able to ignore it is that enough people use iMessage and other messaging apps that it hides how bad their texting network really is. iPhone users tend to blame this on Android users in group chats, but that's a red herring - the real problem is that as soon as you leave Apple's network and have to rely on AT&T messaging everything falls apart. Never had this problem with other carriers, but still constantly experience it texting with AT&T users.

(edited)

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