Text Logs

Same problem with mine.  It is true that ATT does not see this forum as suggested in another post?

correct at&t does not read the forums this is a customer populated forum. 

So how do we report this problem to ATT.  The logs are not useful in their current state.  I tried to do this by phone but never was transferred to the correct department, so that is why I tried this forum.

You call them but I don’t know if it was an issue or a business decision. 

I think it was a business decision, but I don't know if they will change it back if they get enough complaints and I don't even know to complain

Hi Molly12345, we're here to help you with your SMS usage report.

Can you clarify what the concern is about the SMS usage report? I can definitely be forwarding this feedback so that we can work on our areas of opportunity. 

Let us know!

Thank you for visiting AT&T Community Forums.

Carlton, AT&T Community Specialist 

I can tell you. I assigned names to numbers in the other version of the app. But since the new update I only see phones numbers called or texted. I can not put names to the numbers now. It’s all lost. How can I get the other app version back for this feature to work again?

yes, I assigned names to numbers in other version of app, cannot see anything that I have spent years building, this makes it impossible to track children

Yes, same as above, names which I assigned to numbers are gone, without warning, and all income text messages show only my number and not that of the person texting me, and I did not text myself.  This needs to be reported to AT&T and fixed as soon as possible, and phone calls from myself and others have not been successful. 

And, by the way, it is the same whether using the app or signing onto the website, and from various browsers.

Same problem.  Why do incoming texts show my number?  ATT it should show who the text is from, please correct this issue.

Hey there @Molly12345, we want to help with your SMS concerns.

Can you please share if you are referring to your detailed billing reports? We want to make sure we understand what you are referring to.

Thank you for working with us!

Ashton, AT&T Community Specialist 

Yes. Detailed billing report section on the app

Text/Data send/receive logs are appearing for me today in MyATT app and MyATT web browser (Safari). 

I am referring to the Data, Text and Call logs that can be accessed online at any time, by signing in to the account and selecting "See All Usage", then "View more details and Options", then "Data, Text and Call Logs".  This is the same thing everyone else here is referring to.  It is not a billing statement.  The information that we are able to see changed as of this week.