Actuator's profile

New Member

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5 Messages

Mon, May 9, 2022 2:55 PM

SMS/MMS issues - at my wits end and ready to switch carriers

I am on an AT&T family plan with 4 members.

Starting the evening of May 3rd, Tuesday, I did not receive a MMS/SMS from my daughter.

Since then I have been unable to receive any MMS from anyone (within my family plan or outside).

I can receive SMS from individuals on AT&T, but on a hit or miss basis.

I cannot receive any SMS from any of various financial institutions, UPS tracking, USPS tracking, etc.  This is crucial for 2-factor authentication.

I do not receive any text responses when I dial an AT&T Star service code, or USSD codes, such as *225#

This behavior carries across 4 (FOUR) different cell phones - my current One Plus 7 Pro, a brand new OnePlus 9 Pro, my wife's OnePlus 7T, and a new (freebie) AT&T Radiant core. 

My wife can put her SIM card in my cell phone and receive SMS & MMS without a problem. But if I put my SIM card in her phone I cannot receive MMS.

This behavior is definitely not hardware related, and appears to be related to my specific phone number somehow. No one else on my family plan has been affected.

I went to the AT&T store and got a new SIM card. No change. The manager tried everything, but gave up saying it was beyond their capabilities.

I spent almost 2 hours in an online chat with someone who took me through every step on their list, and had to open a ticket with back office support. 3 days later I received an e-mail yesterday stating, "We investigated your technical issue and were unable to find a problem."

You are my last hope, fellow Jedi. Otherwise, I'll be moving our family plan to another carrier.

Thank you for reading.

ATTHelp

Community Support

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195K Messages

3分前

Hello, @Zulu2525 we're happy to help with options to troubleshoot your device. 

 

If the link above is not loading for you can try clearing the cache and cookies in your browser and then select the link again. Make sure to sign into your account for personalized solutions for your device.  

 

If the steps above do not help, Try visiting our Messaging help page then select "Let's get started" 

  • Use our tool to find and fix problems with your text or picture messages.

Reach back out and let us know how it goes. We're here if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Alasani, AT&T Community Specialist 

New Member

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5 Messages

3分前

Zulu,

Once I switched carriers everything was golden. It took a bit of coordination for the family members to make the transition, but it wasn't too bad.

New Member

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8 Messages

2分前

AT&THelp - 

It says my device is an Apple iphone 11.  That's incorrect!!  I searched the devices, OnePlus is not listed at all! 

So AT&T sees my device as an iphone?  Somehow I don't believe that, I've never had an iphone. 

How can I fix an issue when it doesn't list OnePlus at all????

Any more suggestions?

This is crazy!

New Member

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8 Messages

2分前

AT&T,

I tried the Messaging help page, did you look at that?  It offers almost nothing for any device not purchased at AT&T.  Please do not point me in another direction that isn't going to offer REAL HELP.  Its been 2 1/2 months, I've spent HOUR and DAYS and DAYS on this!  

It still says I have an iphone, but won't let me choose OnePlus.  The OnePlus 9 IS on the list of supported phones.  Its brand NEW, not OLD! I need some REAL help here! 

Not only can I not send MMS or group texts, I can't connect to my computer via Wi-Fi anymore either. 

If I don't get some real help, I have no choice but to get another network carrier.  
Now it won't allow me to post.  

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