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BetsyG71 's profile

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1 Message

Tuesday, January 31st, 2023 2:57 PM

Security preventing phone verification

One of my websites can't otp verify my phone cause network spam text settings preventing it. Where can I change settings?

Community Support


210.2K Messages

2 months ago

We are here to help you with your phone verification concerns, @BetsyG71.


We do understand how important it is to be able to get over the phone verification. 


Do you currently have ActiveArmor mobile security app installed on your device? ActiveArmor mobile security may be blocking you from receiving the verification texts. You may submit a ticket with Hiya to get the number removed from being blocked. 


You can also try removing the ActiveArmor app to see if you are able to receive the verification. 


Try this and let us know how it goes!


Clarissa, AT&T Community Specialist 

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