Need your talk or text logs?
glendalebebe's profile

Tutor

 • 

6 Messages

Tuesday, October 7th, 2014 4:22 AM

Remove GoPhone International Long Distance Package

[Subject edited for better exposure]

 

I bought $5 International Long Distance Package 2 days ago.

However, it only works for landlines. I didn't know it when I bought this package. 

It's useless to me. How can I get $5 International Long Distance Package refund?

Accepted Solution

Official Solution

ATTDelia

Employee

 • 

581 Messages

8 years ago

Hello @glendalebebe.  Here are a few options that should help you!

 

Click here to access the article AT&T Wireless Voice, Data, and Messaging plans,  once there, click on the + symbol next to AT&T prepaid GoPhone plans for full details on the GoPhone International Long Distance plan.  You can also access the section Having trouble changing your plan or services from that same article. 

 

You can also download the myAT&T app and use it to change your packages.  Please check out the GoPhone support page by clicking here

 

Once there, click on Rate Plans and Packages, then Changing your plan or package for details!

 

Hope this information is helpful!

slyfielj

Scholar

 • 

150 Messages

8 years ago

You can go to your account and cancel it yourself. If you've only had it for two days it would only cost you 1/15 of $5 or 20 cents. All at&the services are prorated.
sandblaster

ACE - Expert

 • 

62.2K Messages

8 years ago


@glendalebebe wrote:

I bought $5 International Long Distance Package 2 days ago.

However, it only works for landlines. I didn't know it when I bought this package. 

It's useless to me. How can I get $5 International Long Distance Package refund?


What do you mean by "only works for landlines"? I presume you bought the $5 AT&T World Connect package since there is no other $5 international plan.  It applies to calls made from your wireless device to any international number, whether it is a landline or wireless number.

Tutor

 • 

6 Messages

8 years ago

Nope. It only works for landlines in South Korea. I can's reach wireless number in Koera with this package. 

Tutor

 • 

6 Messages

8 years ago

I can't find where I can cancel it. 

sandblaster

ACE - Expert

 • 

62.2K Messages

8 years ago


@glendalebebe wrote:

Nope. It only works for landlines in South Korea. I can's reach wireless number in Koera with this package. 


Wireless numbers in Korea are included according to the information on the World Connect web page: http://www.att.com/att/global/long-distance/?calling

 

Select the country to call and see the savings

Korea

Country Code: 82

 

AT&T World Connect Value Rates

To Wireline
$0.09/minute
To Wireless
$0.15/minute
$5.00/mo

Tutor

 • 

6 Messages

8 years ago

When I make a call to wireless number in Korea with this international long distance package, it says "you can't not complete the dial." It is uselss to me. I want to cancel it and get refund of it. However, I do not know where I can cancel. Because there is no page for the cancellation in the homepage for gophone users. Also, I have tried to call at&t and they kept saying choose other than my problem.

Tutor

 • 

6 Messages

8 years ago

Thank you for the posting. I followed your link, but I don't see anywhere I can cancel the package. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.