Not Receiving Verification Codes from App - Solutions From AT&T
Learn what you can do to get your shortcodes working again
Many apps use Two-Factor Authentication to verify your identity. If you're like me and switched your phone recently, you need to verify your identity with some apps like Gmail or PayPal in order to use them. If you do not see the text messages, the steps below may help:
Checked your blocked messages
|1. Go to the Settings icon
2. Tap Messages
3. Tap Blocked
4. Tap Edit
5. Tap the minus sign ( - ) next to the number of the contact you want to unblock
6. Tap Unblock
|1. Go to the Messages icon
2. Tap the menu (3 vertical dots)
3. Tap Settings
4. Tap Block Numbers and Messages
5. Tap Blocked Messages
a. Any blocked messages will be displayed and can be unblocked
Do you have AT&T Call Protect?
Apps like AT&T Call Protect or other 3rd Party Call apps may block unwanted/unidentified numbers. You may need to check the app and remove the numbers if they are listed.
Some message apps have spam folders. For example, I use Messages by Google. If the app logic sees hints of spam, it is moved to a spam folder. To view the spam folder in Message by Google, select the 3-dot icon. You'll see "Spam & Blocked" pop up. Select that and view the messages. You'll need to check your app for a similar folder.
Is there a bigger issue
If you do not receive text, we highly recommend verifying the number or email in question is accurate. Contacting the Apps Customer Support is recommended if you cannot verify it online.
In some instances, AT&T will need to check the system on our end to validate that everything is working.
ChrisZ, AT&T Community Specialist
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For additional support, please visit us at our AT&T services hub.