Need your talk or text logs?
Moab's profile

New Member

 • 

3 Messages

Friday, May 13th, 2022 1:51 AM

No texts from Amazon.

I stopped getting texts from Amazon. Have trouble shooted the issue with Amazon. Tried everything. It appears to be an ATT issue.

Premium texts setvices are set to always allow.

When I search in texts I can find old ones from 2021. But nothing recent. I get Amazon email notifications. Just no texts.

Please help?

New Member

 • 

3 Messages

9 months ago

I contacted ATT tech support last night. They had me restart phone and said they would reset my phone or number. But still no texts from Amazon.

ATTHelp

Community Support

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207.7K Messages

9 months ago

Hi, ! Allow us to offer a few recommendations to help you recieve messages from Amazon!

 

Check your blocked messages:

 

Apple:

 

1. Go to the Setting's icon
2. Tap Messages
3. Tap Blocked
4. Tap Edit
5. Tap the minus sign ( - ) next to the number of the contact you want to unblock
6. Tap Unblock

 

Android:

 

1. Go to the Message's icon
2. Tap the menu (3 vertical dots)
3. Tap Settings
4. Tap Block Numbers and Messages
5. Tap Blocked Messages
        a. Any blocked messages will be displayed and can be unblocked.

 

Apps like AT&T Call Protect or other 3rd Party Call apps may block unwanted/unidentified numbers. You may need to check the app and remove the numbers if they are listed.

 

Alos, visit our AT&T Wireless Support webpage and select Get Suggestions. You'll be directed to the Fix an Issue section. From there you will select your device then navigate back to that section and click Connection>Messaging. Then allow this tool to troubleshoot your device by following the prompts and you'll be presented with our top personalized solutions.

 

Review these goodies and let us know how they worked out for you. Thank you for reaching out to the AT&T Community!

 

Jonye, AT&T Community Specialist 

New Member

 • 

3 Messages

9 months ago

I unblocked all blocked numbers before calling amazon.

ATTHelp

Community Support

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207.7K Messages

9 months ago

Thank you for the update, !

 

Please share the helpful solutions our wireless device support tool offered you.

 

Also, reset your network settings to refresh your connection. Resetting the network restores the default settings on the device. Be aware, Bluetooth pairing and Wi-Fi settings are deleted and will need to be re-added. You will not lose data like pictures, videos, or text.

    • iPhone: Settings>General>Reset>Reset network settings
    • Android: Settings>General Management>Reset>Reset network settings

Come back and let us know if this last tip helps!

 

Jonye, AT&T Community Specialist

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