Teacher
•
15 Messages
Motorola Stylus G 5G (2022) can't connect to real 5G. Only 5GE (not real 5G)
I just got my new Motorola Stylus G 5G (2022) unlocked version Tuesday 11-8-22. I had use my old SIM Card from the Moto E6 and put in on the new device. Everything is working make calls, text etc. When I use my mobile data it says 5GE and it not the 5G+. Does anyone know what is going on and that do I need a SIM card for it to have 5G+. Do you have to call AT&T Prepaid and give them the new IMEI so they can activate the 5G+? For the new prepaid plans recently they activated the 5G+ on all prepaid plans? I checked my zip code and it has excellent coverage for 5G+.
mikecintel
Teacher
•
15 Messages
3 months ago
I have SOLVED my problem. I have to go to the AT&T store and I get a new SIM card and after I put the NEW SIM Card it says 5G or 5G+. I called AT&T prepaid and they told me to go to the store and get a NEW SIM CARD because the old SIM CARD is not 5G capable. I had a Moto E6 and that is not 5G compatible and it is only 4GLTE.
0
0
ATTHelp
Community Support
•
207.3K Messages
3 months ago
Hello there @mikecintel, we are excited to hear that you were able to get a new 5G SIM card.
Thank you for your response, please feel free to reach back out to the AT&T Community Forums for any further questions or concerns. We appreciate you being a part of AT&T.
Ashley, AT&T Community Specialist
0
0