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mikecintel
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Teacher

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15 Messages

Thursday, November 10th, 2022 3:34 PM

Motorola Stylus G 5G (2022) can't connect to real 5G. Only 5GE (not real 5G)

I just got my new Motorola Stylus G 5G (2022) unlocked version Tuesday 11-8-22.  I had use my old SIM Card from the Moto E6 and put in on the new device.  Everything is working make calls, text etc.  When I use my mobile data it says 5GE and it not the 5G+.  Does anyone know what is going on and that do I need a SIM card for it to have 5G+.  Do you have to call AT&T Prepaid and give them the new IMEI so they can activate the 5G+?  For the new prepaid plans recently they activated the 5G+ on all prepaid plans?   I checked my zip code and it has excellent coverage for 5G+.

mikecintel

Teacher

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15 Messages

3 months ago

I have SOLVED my problem.  I have to go to the AT&T store and I get a new SIM card and after I put the NEW SIM Card it says 5G or 5G+.  I called AT&T prepaid and they told me to go to the store and get a NEW SIM CARD because the old SIM CARD is not 5G capable.  I had a Moto E6 and that is not 5G compatible and it is only 4GLTE.

ATTHelp

Community Support

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207.3K Messages

3 months ago

Hello there @mikecintel, we are excited to hear that you were able to get a new 5G SIM card.

 

Thank you for your response, please feel free to reach back out to the AT&T Community Forums for any further questions or concerns. We appreciate you being a part of AT&T.

 

Ashley, AT&T Community Specialist 

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