iPhone XS Max - Mail apps hangs - Timeout

Let us help you with your Apple Mail app on your iPhone XS Max, @tinausa.

There are many possible reasons why your Apple Mail app is timing out. It can be due to server downtimes, incorrect settings, bad updates, and or software glitches. With that being said, let's start by trying some troubleshooting steps to help get your Apple Mail app up and running again. 

Lets start by deleting the Mail app. From your settings go to General > iPhone Storage > Mail > tap Delete app. You may also want to remove your iCloud email and then re-add it. Go to Settings > Mail > Accounts > select the account you want to remove > then select Add account to re-add your email.

Since your iPhone XS Max is currently up to date, lets try resetting your network settings. From the home screen, select the Settings app > scroll to and select General > Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.

Try these steps and let us know how this worked for you! You can also reach out to Apple Support for additional troubleshooting. 

We look forward to your response as we do have other options we can try. 

Clarissa, AT&T Community Specialist 

Did that, a painful process since I have multiple email accounts. And it did not work. When Mail app is launched, it hangs and takes over a minutes before I can tap on any of the accounts to see emails.

a painful process since I have multiple email accounts

How many accounts? Are they all with the same email provider?  Too many accounts is likely the reason for it hanging. You can try a different email app but otherwise, not much anyone here can do about Apple’s email app.

The email accounts are not with the same provider.
That has NOT been the reason for over ten years, why would it change now?

Sorry, I misread your first post, I thought you were saying it happened on both phones. How long have you had the XS? Has this hanging thing always occurred on the XS or is this new? 

Started about three weeks ago.
Does not happen in any other app, just Mail.

So it used to work fine on the XS until 3 weeks ago? Does it hang regardless of whether you are on WiFi or cellular data?

Yes, it does - hangs both on just wifi, just cellular and both turned on.
Interestingly, the little badge indicating new mail does update on the Mail icon, but when launched it hangs.

Thank you for reaching back out @tinausa.

There are a few more troubleshooting steps to resolve your email app experience. Try the steps below for common solutions. 

Let make sure that your Mail app is up to update and that your Mail app settings meet our security standard:

1. Go to Troubleshoot & Resolve for email clients.
2. Choose one:
   • Update Existing Setup if you already have an email app set up.
   • First time set up if you’re just setting up your email.
3. Follow the prompts to complete your email app security update.

Once you have verified that your Mail app is up to date, check the following settings on your device:

• Make sure you have an active internet connection.
• Review common email error codes for steps to resolve them.
• Make sure you are using the correct email client settings.

We're here if you have any questions. Thank you for utilizing the AT&T Community Forums.

Alasani, AT&T Community Specialist 

Why would I need to update email app? It is Apple's Mail app. Should get updated along with all other iOS updates.

Still tried the link. It is dead. Just like everything AT&T. I am going to change to another carrier.

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Hello tinausa, we definitely don't want you to go.

With all the troubleshooting that you have done. We recommend to reach out to Apple support for help with the Apple Email. You can also call U.S. technical support: (800) APL–CARE (800–275–2273).

Thank you for reaching out to AT&T Community Forums!

Carlton, AT&T Forums Specialist 

Changing carriers won’t fix this. Whatever is going on, it’s pretty clear it’s the phone, not the network. A last resort maybe, but you may need to erase all content and settings and set it up as a brand new phone. You should, of course, have a fresh backup before doing that. If you do go that route, I would suggest first adding your email accounts manually before restoring from the backup, in the chance there is some hidden or corrupt setting causing this.

You may be right. But I have a lot of concerns and issues with AT&T practices and policies that change without full notification and to their benefit. And this may be the last straw.