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Sunday, August 29th, 2021 5:00 PM

iPhone SE Not Receiving Group Texts or Media

I am able to send group texts and media on my iPhone SE but cannot receive either.  The Send as SMS, MMS Messaging, and Group Messaging settings are are on.  Please advise.  Thanks.


Community Support


210.7K Messages

2 years ago

Thank you for reaching out to us, @ ! Allow for us to further investigate, as well as provide helpful suggestions into your messaging inabilities!



Before we continue, we would need a little more information from you to be provide additional assistance:


  • Have you tried Resetting Network Settings? Has your mobile device been updated to it's latest version available?
  • Have you tried running your mobile device through our Troubleshoot & Resolve Tool?
    • These helpful suggestions provided have been shown in the past to aid our users, and resolve any technical issues they have been experiencing. Feel free to give these an attempt!
  • When did this occurrence first happen? Was there any actions made to your mobile device, prior, to this occurrence? 
    • Please let as know as much information as possible, so we can continue to help!


We kindly await your response!



Ty, AT&T Community Specialist

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