Tutor
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7 Messages
Inconsistent incoming/outgoing texting using Google Voice - Google says its AT&T SPAM Filter
I am experiencing inconsistent texting issues using the paid version of Google Voice, specifically (in my experience) to iPhone users on AT&T.
For instance, I may only get one of multiple texts. And picture sending and receiving sometimes works and sometimes doesn't. The latest was my friend who tried to send me a couple of pics today which I did not receive and I only received one of their texts (of multiple sent) today.
This has happened to texting other friends as well. I verified the received texts on both the browser version of Google Voice and iphone GV app and they reflect the same.
I am an Iphone user (on AT&T) who has been using Google Voice for about 9 years now, mainly sending texts and have had no problems until just recently.
I contacted Google Voice Support and they responded with the following:
"This is a known issue, caused by AT&T, not by Google Voice. AT&T is aggressively blocking texts from Google Voice numbers, under the false assumption that they are spam. You will need to contact AT&T to resolve this issue."
If this is accurate and AT&T is blocking Google Voice text messages to my line this is unacceptable and needs to be resolved. I use Google Voice for my BUSINESS and I pay for that line. I also PAY for my AT&T line. AT&T should not be SPAM filtering ANY texts which come to my phone, whether its my AT&T cell number or my GV number.
How can I get this resolved?
formerlyknownas
ACE - Sage
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107.5K Messages
2 years ago
It's not new. It's not just AT&T. But nice of GV to once again lay it off on the carrier.
Do a Google search, you'll see its been an issue for several years, with several carriers.
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ATTHelp
Community Support
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215.6K Messages
2 years ago
Thank you for reaching out to us @js225
Having trouble with texts on your device can be frustrating. Allow for us to guide you in the right direction.
As previously mentioned by @lizdance40 , the issue with the Google Voice App has been reported with several other carriers (including AT&T). For further assistance with getting Google Voice provisioned correctly, we highly suggest reaching out to the Google Voice Help Community for more information.
We hope this information was helpful!
Ty, AT&T Community Specialist
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js225
Tutor
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7 Messages
2 years ago
I understand that this may be happening to other carriers as well, however, in my case AT&T is the only carrier involved as both sender and recipient are both AT&T customers. I am able to text friends on TMobile and Verizon with no problem (that I know of or experienced to this point).
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formerlyknownas
ACE - Sage
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107.5K Messages
2 years ago
Hiya screens calls, a may screen sms. If you send text from a valid number, the problem should go away.
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