How can I complain about AT&T reps hanging up on me? Customer Service Concerns - Need Guidance
I wanted to share my recent experience with adding 3 lines to our ATT account today, and I'm feeling a bit frustrated. I had to make some adjustments, and after spending a good 45 minutes explaining my requirements to the representative in the chat, I was eventually transferred to a supervisor. They reached out to me from 1-800-207-1233, and the supervisor provided me with an employee ID: google636S. The supervisor asked me a series of questions, and then, without warning, they said, "Give me a second," and disappeared for a full 20 minutes. Unfortunately, the call eventually dropped. This isn't the first time I've encountered such issues, and it's becoming quite frustrating. I'm wondering what the proper protocol is in situations like this. Should I consider reaching out to the media or filing a complaint with the Better Business Bureau (BBB)? Do you think ATT cares about these types of experiences?
I'd appreciate any guidance or insights you can provide. Thanks in advance!