Need your talk or text logs?

New Member


1 Message

Wednesday, March 17th, 2021 1:10 AM

Gaining access to your old texted messages

Years ago you could. And I think that it is lousy service that you no longer provide. I'm in an emergency here & need to review old text messages I deleted and You can't help me in 2021. But yet just a couple years ago I found myself in a similar position & had access. And I'm paying you how much every month for your services?! Time to start shopping around cause I'm not a happy customer. 


Community Support


210.7K Messages

2 years ago

Hello @TLivio


We're sorry to hear that you're having trouble with recovering old text messages from years back. Allow us to provide the answers!


 Please understand when old text messages that have been manually deleted from a device may not be recovered unless using:

  • The AT&T Backup & Sync feature (text messages are backed up to the AT&T Cloud for 90 days)
  • Or using a different storage cloud.

We hope this information helps, and do apologize for the inconvenience.


Dwight, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.