Kevin_Moto's profile

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Tue, Jun 21, 2022 11:34 PM

email to txt

I maintain 60+ networks where in I use email-to-txt for a wide range of devices to send me notifications.  This has worked  perfectly for 20+ years with AT&T.  Because of the retirement of 3G, in February '22, I had to change from an older Galaxy to a new Motorola moto G.  I have not received a single email-to-txt message since the change.  I have verified all the phone updates.  I have attempted sending from a wide variety of email addresses.  I have attempted both [email scrubbed] and  Nothing seems to work.  With the change-out of phones, I do believe the AT&T store personnel put the SIM from the older phone into the new phone.  Could I just be needing a new SIM?  Any ideas?


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Let us help you with your email to text, @Kevin_Moto.


Email to text or text to email allows you to send a text, picture, or video message to a wireless number. 

  • Text message - Compose a new email and enter the recipient's 10-digit wireless number, followed by For example,
  • Picture or video message - Compose a new email and enter the recipient's 10-digit wireless number, followed by For example,

Heads up: Don't include dashes or spaces in between the numbers.


If your email to text was working fine before the device switch, then yes we do recommend getting a new SIM card as the old SIM was registered to a 3G device that is no longer compatible due to the 3G Sunset, you would want to use a new SIM card with your new device. You may pick up a new SIM at your local AT&T Store. After replacing the SIM, try sending a text to email and let us know how that works for you. 


Thank you for reaching out to AT&T Community Forums. 


Clarissa, AT&T Community Specialist 

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