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natordog's profile



3 Messages

Sat, Jun 25, 2022 5:39 PM

Email To Text Not Working For Only One Phone On Account

Would anybody out there know why one phone (the main line) on an AT&T account can not receive email to text messages, but an identical phone on the same account receives them without issue?

I have tried every solution I can think of. AT&T phone reps that I have reached so far didn’t understand the issue of email to text. 

- I have tried sending from multiple domains. I get a delivery failure for my phone. The other phone is successful with all. 

- I have read through forum posts and haven’t been able to resolve the issue. 

- I have tried,, None work on my phone. All work on the other. 

- I have checked to make sure any numbers are not blocked. 

- I have reset the settings, restarted the device and all other basic troubleshooting.

I’d be very grateful if someone figured this out. I need it to receive automated messages from my employer. 


Community Support


195.5K Messages


Hello @natordog, we're happy to help with options to receive short codes to your device.


Every AT&T wireless number has a corresponding email address. You can send an email to that address and have it delivered to the device as a text, picture, or video message. Likewise, you can send a text, picture, or video message to any email address from your wireless device.

  • To send a text message as an email, enter your contact’s email address in the recipient field instead of a phone number. Then, create and send your text message.
  • Use your 10-digit wireless number, followed by for text messages or for picture and video messages.

Heads up: Don't include dashes or spaces in between the numbers. Once you have tried the above steps, and you are still unable to receive email to text messages. Provide us with the following information:  

  • What error are you getting if any? This will help pin point the root cause of your email to text experience. 
  • If you are not able to receive these messages, we may need to look into the provisioning of your device.
  • What is the Make and Model of your device? This will help with troubleshooting or settings steps for receiving email to text messages. 

Meet us back here if you have any questions. Thank you for contacting AT&T Community Forums. 


Alasani, AT&T Community Specialist

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