Need your talk or text logs?
aavv027's profile

New Member

 • 

3 Messages

Sunday, November 13th, 2022 5:37 AM

Email to SMS has stopped working. How can I fix it?

For several days my Microsoft Exchange server account has failed to send SMS messages. I am attach an doc then send on Outlook email to my Friend Phone, and I got an error that reads as follows. Suggestions?

<recipientphone#>@mms.att.net

[email scrubbed]
Remote Server returned '550 5.2.0 <[email scrubbed]> - u4MQohMjUV20vu4NXoBGUL - Internal error'

[email scrubbed] ([email scrubbed])
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Thank you for making us aware of this situation, @aavv027.  We want to help get this resolved.

 

We have a few questions to get started:

  1. Is this error message happening only when you send email to text to AT&T Wireless customers?
  2. What device are you using to send email to text from? Have you tried using another device?
  3. Have you tried clearing the cache and cookies on your browser or device?

You can also try using our Troubleshoot and Resolve tool to get resolution!

 

We look forward to hearing your answers to the questions above, so we can help you get this fixed!

 

TT, AT&T Community Specialist

New Member

 • 

3 Messages

3 months ago

  1. Is this error message happening only when you send email to text to AT&T Wireless customers?

Ans: Yes it’s happening only when i  send email to text

2. What device are you using to send email to text from? Have you tried using another device?

Ans: I am using desktop windows, yes i am aslo tying new email and new device

3. Have you tried clearing the cache and cookies on your browser or device?

Ans: yes i am clearing all cache and cookies  4 days ago it’s working now i am facing this problem 

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Thank you for responding @aavv027.

 

This appears to be an issue between our servers and Microsoft's servers. We are aware of the matter and are looking into it. In the meantime, another user has found a workaround that may be effective for you.

 

Darais, AT&T Community Specialist 

New Member

 • 

3 Messages

3 months ago

Do you know when the server is okey or there are any another way to send email to text?

(edited)

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Hello aavv027, we're here to help you with email to text.

Let's meet in a Direct Message to discuss not being able to send an email to text. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the forums).

Looking forward to speaking with you soon.

Carlton, AT&T Community Specialist
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.